REFUND POLICY
Refund Policy
Your satisfaction is our priority.
If you are not completely satisfied with your purchase, we're here to help.
Return Window
You may request a return within 30 days of receiving your order.
Items returned after 30 days may not be eligible for a refund.
Return Conditions
To qualify for a refund, the item must:
- Be unused whenever possible
- Be in its original condition
- Include all original accessories
- Be returned in its original packaging whenever possible
Non-Returnable Items
Returns cannot be accepted for:
- Items damaged due to misuse
- Products intentionally modified
- Normal wear and tear
- Gift cards (if applicable)
Refund Process
Once your returned item has been received and inspected, we will notify you via email.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, HYDRIVO will cover the return shipping costs.
For all other returns, customers are responsible for return shipping unless otherwise required by law.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the packaging
This allows us to resolve the issue as quickly as possible.
Order Cancellations
Orders may be cancelled before they have been shipped.
Once an order has been shipped, it can no longer be cancelled but may be eligible for return according to this policy.